Return policy

DELIVERY AND ACCEPTANCE.
Unless specified otherwise on a Dealer’s PO or as a result of an occurrence beyond Corp Design’s control, all orders are shipped within seventy-two (72) hours. All shipments are FOB point of shipment, otherwise referred to as FOB Origin, unless specified otherwise on a Dealer’s PO and/or agreed to in writing by Corp Design at its sole discretion. Risk of loss is assumed by Dealer upon the earlier of: (i) delivery to Dealer or (ii) delivery by Corp Design to a carrier for delivery/shipping. If FOB Origin, then the subject Carrier will thereafter be deemed as acting for Dealer and the shipment will be at the sole risk of the Dealer. As such, any damage(s) or missing part(s) to the Product(s) or Good(s) that occur during shipping will become Dealer’s full responsibility. Damaged or incomplete items will not be covered under any warranty and are non-refundable. Delivery dates provided or quoted by Corp Design are estimates only and are not guaranteed. Corp Design reserves the right to extend a quoted delivery date for a reasonable time in its sole discretion. There shall be added to the time within which Corp Design shall perform any obligation in connection with the shipping and/or delivery of Product(s) or Good(s) when a delay in such performance is directly or indirectly caused by, or in any manner arises from, any of the events, acts, omission, occurrences, incidents, dealings, situations, manifestations, circumstances or any other cause or causes covered under the Force Majeure clause in Section 8 of these Terms and Conditions, whether or not similar in nature to any of those specified therein, that are beyond the reasonable control of Corp Design. Whether or not a premium charge for a delivery date is quoted, Corp Design shall in no event be liable for special, incidental, or consequential damages resulting from failure to meet delivery schedules. Dealer shall not refuse to take delivery of Products or Goods on accounts of damages and/or delays in receipt of such Products or Goods if the delay was a result of circumstances outside of Corp Design’s control, including, but not limited to, the circumstances listed herein, or if Corp Design has made reasonable efforts to dispatch such Product(s) or Good(s) through regular channels. The delivery of the Product(s) or Good(s) by Corp Design to Dealer, as set forth herein, shall constitute the acceptance of such Product(s) or Good(s) by Dealer unless a written notice or other written communication by Dealer of any defect or nonconformity for is received by Corp Design in writing within ten (10) days of Dealer’s receipt of, or access to, such Products or Goods, whichever earlier. Notwithstanding the foregoing, any use of the Product(s) or Good(s) by Dealer, its agents, employees, contractors, licensees, or customers, for any purpose, after receipt thereof, shall constitute immediate acceptance. In addition, by accepting the Product(s) or Good(s), Dealer accepts full responsibility for the condition of the Products or Goods. Notwithstanding the risk of loss in the Product(s) or Good(s) passing to Dealer in accordance with this Section, legal and equitable title in the Products shall not pass to the Dealer, and shall remain vested in Corp Design, until Corp Design has received in full, in cleared funds, all sums due to it with respect to the Product(s) or Good(s), and all other sums which are, or which become due, to Corp Design from Dealer on any account, order, and/or invoice. Thus, until title to the Product(s) or Good(s) passes to Dealer, (i) Corp Design shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the Product(s) or Good(s); (ii) Corp Design and its agents and employees shall be entitled, at any time, and without the need to give notice to Dealer, to enter upon any property where the Product(s) or Good(s), or any part thereof, are stored, or upon which Corp Design reasonably believes them to be kept; (iii) Dealer shall store or mark the Product(s) or Good(s) in a manner reasonably satisfactory to Corp Design indicating that title to the Product(s) or Good(s) remains vested in Corp Design; and (iv) Dealer shall insure the Product(s) or Good(s) to their full replacement value and arrange for Corp Design to be noted on the policy of insurance as the loss payee. Irrespective of whether title to the Product(s) or Good(s) remains vested in Corp Design, risk of loss in the Product(s) or Good(s) shall nevertheless pass to Dealer upon delivery, which in all orders, unless otherwise agreed to in writing, and at the sole discretion of Corp Design, is FOB Origin.
A. Will Call Orders.
This sub-section applies only for any orders that Dealer has indicated will be picked up at one of the three Corp Design’s warehouses (“Will Call Order”). Any Will Call Order(s) that Dealer has been notified are ready for pickup must be picked up within seven (7) days, unless notified otherwise. Due to Corp Design’s operating system, orders that have been picked by Corp Design’s warehouse and are ready for pickup cannot be modified or cancelled without a Return Merchandise Authorization (“RMA”).
FORCE MAJEURE.
Corp Design shall not be liable to Dealer for damages and shall be excused from performance, if, and to the extent, Corp Design shall wholly, or partially, fail in, be delayed in or prevented from, performing or carrying out its obligations hereunder, including, without limitation, accepting or processing an order for Product(s) or Good(s), shipping or delivering Product(s) or Good(s), or otherwise performing any other obligation in connection with production, sale, delivery or tendering of any Product or Good to Dealer, when such failure, delay, or prevention is directly or indirectly caused by, or in any manner arises out of, or from, any act, omission, cause or circumstance by, or in consequence of (i) any act of God; (ii) civil or military disturbances (iii) nuclear and/or natural catastrophes; (iv) act of the public enemy; (v) act of war and/or terrorism; (vi) invasion; (vii) sabotage, insurrection, riot, or other civil unrest; (viii) fire, tornado, earthquake, hurricane, volcano eruption, explosion, storm, flood, ice/snow or other natural disaster; (ix) severe weather and/or transportation conditions; (x) national or local emergency; (xi) epidemic and/or pandemic; (xii) lockdown(s) and quarantine(s); (xiii) strike or other labor disturbances; (xiv) operational disruption caused by law or regulation; (xv) shortages or unavailability of labor, fuel, material, supplies, containers or docks; (xvi) lack of, unavailability of, or inadequate transportation facilities; (xvii) lack of, unavailability of, or inadequate storage facilities; (xviii) navigation or transportation accidents and/or breakdown or damage of vessels or other conveyances of air, land or sea; (xix) interruption of, delays in, or other impediments or hindrances to navigation or transportation; (xx) delays in production and delivery of Product(s) or Good(s) by supplier and/or manufacturer; (xxi) delays or failure in procuring any export or import licenses or other documents or authorizations deemed necessary or desirable by Corp Design; (xxii) orders, regulations, restrictions or embargoes imposed by any governmental, military or lawfully established civil authority in either its sovereign or contractual capacity; and (xxiii) any other cause or causes whether or not similar in nature to any of those hereinbefore specified that are beyond the reasonable control of Corp Design (collectively a “Force Majeure Event”). A Force Majeure event does not include an act of negligence or intentional wrongdoing by Dealer. Corp Design shall notify Dealer of the Force Majeure Event soon as reasonably practicable by giving written notice to Dealer stating the nature of the Force Majeure Event, its anticipated duration, and any reasonably and commercially practical efforts or actions taken by Corp Design to mitigate any such failure, delay or prevention of its obligations caused by the Force Majeure Event. In the event the Force Majeure Event continues for a period of more than 15 (days) or if, in Corp Design’s sole discretion, Corp Design deems the full performance of its obligations to Dealer impossible, frustrated, or not reasonably and/or commercially practical under the then-current circumstances, Corp Design shall notify Dealer of such and the Parties shall, in good faith, seek to modify the relevant order(s) in an effort to accommodate the circumstances caused by the Force Majeure Event.
WARRANTY DISCLAIMER.
All Product(s) or Good(s) supplied to Dealer by Corp Design shall be warranted by Corp Design only in accordance with Corp Design’s written warranty stated in the current Corp Design Pricelist and Product Catalog, which warranty may be amended or modified at any time by Corp Design. OTHER THAN THE WARRANTY CONTAINED IN CORP DESIGN’S WRITTEN WARRANTY, AND TO THE FULLEST EXTENT PERMITTED BY LAW, CORP DESIGN HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WHATSOEVER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT(S) OR GOOD(S) SUPPLIED BY CORP DESIGN TO DEALER, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, USE OR APPLICATION OF ALL PRODUCT(S) OR GOOD(S). EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN WRITING BY CORP DESIGN, ALL PRODUCT(S) OR GOOD(S) ARE SOLD “AS IS” AND “WITH ALL FAULTS.” LOSS OR DAMAGE. IN NO EVENT SHALL CORP DESIGN BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. CORP DESIGN’S LIABILITY FOR DAMAGES SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CORP DESIGN FOR THE PRODUCT(S) OR GOOD(S) FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF ANY CLAIM OR DISPUTE. CORP DESIGN SHALL NOT BE LIABLE FOR LOSS OR DAMAGE (WHETHER PERSONAL, PROPERTY OR OTHERWISE) IN EXCESS OF THE PURCHASE PRICE, RESULTING FROM OR ARISING OUT OF THE BREACH OF ANY TERM OR CONDITION (WHETHER EXPRESS OR IMPLIED) OF ANY CONTRACT RESULTING HEREFROM, OR OTHERWISE RESULTING FROM, OR ARISING OUT OF, THE MANUFACTURE, SALE, DELIVERY, INSTALLATION AND/OR SERVICING OF THE PRODUCTS OR THE PERFORMANCE OR NONPERFORMANCE OF ANY CONTRACT RESULTING HEREFROM. IF FOR ANY REASON CORP DESIGN SHALL BE OBLIGATED WITH RESPECT TO DEFECTIVE PRODUCT(S) OR GOOD(S), CORP DESIGN’S OBLIGATION SHALL BE LIMITED (IN ITS SOLE DISCRETION) TO EITHER: (A) REPAIRING OR REPLACING DEFECTIVE THE PRODUCT(S) OR GOOD(S), OR PARTS THEREOF; OR (B) CREDITING ALL OR A PORTION OF THE PURCHASE PRICE TO DEALER UPON TIMELY RETURN OF THE DEFECTIVE PRODUCT(S) OR GOOD(S) IN ACCORDANCE WITH THE TERMS AND CONDITIONS SET FORTH HEREIN.

CLAIMS AND RETURNS OF PRODUCTS OR GOODS.
Subject to Dealer’s full compliance with the terms and conditions set forth herein, Product(s) or Good(s) can be returned, if applicable, and in accordance with the terms herein, if the Product(s) or Good(s) are returned in the original packaging and the Product(s) or Good(s) are in the same condition as received by Dealer. Corp Design will charge a fifteen percent (15%) fee on any and all Product(s) or Good(s) being return to any of Corp Design’s warehouses, including, but not limited to, all Picked Orders and Product(s) or Good(s) that have remained at Corp Design’s docks past the pickup/shipping date marked on a Dealer’s PO and/or SO. ALL CLAIMS FOR RETURN OF PRODUCT(S) OR GOOD(S) FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, DEFECTS, NONCONFORMITIES, SHORTAGES, OR DISCREPANCIES, EXCEPT DELAY IN DELIVERY OR SHIPPING, MUST BE MADE IN WRITING WITHIN TEN (10) DAYS AFTER THE EARLIER OF DEALER’S RECEIPT OR ACCESS TO THE PRODUCT(S) OR GOOD(S). NO PRODUCT(S) OR GOOD(S) MAY BE RETURNED FOR ANY REASON WITHOUT SECURING A RETURN MERCHANDISE AUTHORIZATION (“RMA”) FROM CORP DESIGN PRIOR TO RETURN SHIPMENT. DO NOT REFUSE OR RETURN ANY SHIPMENTS WITHOUT CORP DESIGN’S WRITTEN APPROVAL AND/OR RMA. An RMA form must be filled out and sent via email to your Corp Design’s Assigned Customer Service Representative (CSR) along with pictures of each Product or Good sought to be returned. Any return shipment, when authorized, will be examined upon receipt by Corp Design to ensure that the Product(s) or Good(s) are in good condition. Corp Design, at its sole and absolute discretion, and within seventy-two hours of receiving the return shipment and examining same, unless circumstances outside the control of Corp Design impedes, hinders, or delays Corp Design’s ability to do so, Corp Design will either repair, replace, issue a credit or refund for the subject returned Product(s) or Good(s). IF APPLICABLE, ONLY THE VALUE OF THE PRODUCT(S) OR GOOD(S) IS REIMBURSABLE. SHIPPING COSTS ARE NON-REFUNDABLE IN ALL CIRCUMSTANCES.
A. Claims for Freight Damage | Refusals | Shortages.
Corp Design Customer Service will administer the filing of carrier claims if the order is shipped via our designated carriers. All carrier claims must be filed in writing with Corp Design within fifteen (15) calendar days of Dealer’s receipt of the Product(s) or Good(s) and such Product(s) or Good(s) shall not be moved from the original ‘ship to’ location. If Dealer files a carrier claim after the fifteen (15) calendar days, or moves, or causes to be moved, the Product(s) or Good(s) from the original ‘ship to’ location, the Dealer waives any and all rights related to any claims, damages, and/or any issues related to freight damage, refusals, and/or shortages. All written carrier claims must be submitted to your assign CSR and must be accompanied with a copy of the bill of lading for the subject Product(s) or Good(s), along with notation of any and visible damages, refusals or shortage, including, but not limited to, photographs of any damage, names of witnesses, and a detailed description of any damages. CORP DESIGN WILL NOT BE RESPONSIBLE FOR THE HANDLING OF CARRIER CLAIMS IF ORDER IS SHIPPED VIA A CARRIER SELECTED BY DEALER.
B. Concealed Damage.
Any claims for concealed damage must be filed in writing with Corp Design fifteen (15) calendar days of Dealer’s receipt of the Product(s) or Good(s). All written claims hereunder must be submitted to Corp Design’s Assigned Customer Service Representative and must be accompanied with a photograph of the subject Product(s) or Good(s) depicting the defect and/or concealed damage, as applicable and possible, and a detail description of any defect(s) or concealed damage(s). Due to unknown responsibility related to concealed damage(s), Corp Design will ship replacement(s) for any Product(s) or Good(s) with the Dealer’s next open sale order, unless Dealer requests Corp Design to expedite the replacement. If Dealer requests for the replacement to be expedited, Dealer, and not Corp Design, shall be responsible to pay for freight.